Any lightweight way to track churn reasons from support tickets?
The poster is doing manual tagging in a spreadsheet and asks whether there is a tool that can summarize why customers leave.
I would start by separating churn reasons into pricing, missing feature, onboarding, and support friction before choosing a tool. The useful part is making that tagging repeatable from the conversations you already have, not just making another dashboard. If your product helps with that workflow, this is the kind of thread where a short example beats a pitch.
Review the thread, edit the draft, and post manually from your own Reddit account.
